If you or a member of your family is having trouble in their home due to a disability or their age, then our aids and adaptations team may be able to help.

Minor adaptations

We can supply and fit minor adaptations for our customers such as grab rails, lever taps, key safes and handrails. Our customers are not expected to pay for this service.

We will aim to provide our customers with their adaptation within 28 calendar days, although there is a fast-track system available for more urgent requests such as hospital discharges. 

To request a minor adaptation please click here.      

Major adaptations

For adaptations such as level access showers, ramps, or lifts (typically over the value of £1,000) our customers should contact their local authority for an Occupational Therapist assessment. We can signpost you to your local Adult Social Care service.

An Occupational Therapist will visit our customers in their homes or via a local assessment centre to carry out an assessment of their needs. If a major adaptation is determined as ‘necessary and appropriate’ then the Occupational Therapist will refer the customer for a Disabled Facilities Grant (DFG) via the local authority. The local authority will then arrange the adaptation.

Disabled Facilities Grants are means tested for adults therefore the outcome may mean that customers are asked to contribute towards their adaptation. Children under 18 years of age can obtain a grant without their parents’ income being taken into account.

How do I find out more?

If you have any questions or would like to know more, please contact the aids and adaptations team at group.adaptations@livewest.co.uk or visit our contact us page.